Contact: swelitecleaning@gmail.com

1. Scheduling & Appointments

• Services must be scheduled at least 24 hours in advance.

• Clients must ensure access to the property on the scheduled date and time.

• If the cleaning team cannot access the property, a rescheduling fee may apply.

2. Cancellations & Rescheduling

• Cancellations or reschedules must be requested at least 24 hours before the appointment.

• Same-day cancellations may be subject to a $50 fee.

• Missed appointments without notice will be charged at 50% of the service price.

3. Payments

• Payment is due upon completion of service, unless otherwise agreed.

• Accepted payment methods: cash, debit/credit card, Zelle, or online invoice.

• Late payments may result in a 10% late fee after 7 days.

4. Service Scope

• Our cleaning services cover residential, commercial, vacation rental (Airbnb), and boat/yacht cleaning.

• Post-construction cleaning is not included unless specifically agreed upon.

• Clients must inform us of any special requests or priority areas before the service begins.

5. Supplies & Equipment

• SW Elite Cleaning provides all professional cleaning products and equipment.

• Eco-friendly products are available upon request.

• If clients prefer their own products, they must notify us in advance.

6. Safety & Property Access

• Our staff will not move heavy furniture, valuables, or personal belongings.

• For safety reasons, we do not clean areas that require climbing higher than a standard step stool.

• Clients are responsible for securing pets during cleaning appointments.

7. Satisfaction Guarantee

• We aim for 100% client satisfaction.

• If you are not satisfied with the service, please notify us within 24 hours and we will return to re-clean the area at no additional cost.

8. Liability

• SW Elite Cleaning is insured and will handle any proven damages caused during service.

• We are not responsible for pre-existing damage or items improperly installed or in poor condition.

• Clients must notify us of fragile items prior to cleaning.

9. Confidentiality & Privacy

• All client information is kept strictly confidential.

• Our staff is trained to respect your privacy and property.

10. Communication

• For bookings, changes, or questions, please contact us at swelitecleaning@gmail.com.

• Business hours: Monday to Saturday, 8:00 AM – 6:00 PM.